You can email us at hello@yourniceapartment.com . We guarantee a response to your email within 24 working hours. If you would like to speak to someone about booking please call enquiries on 0044 (0)844 877 0844 between our working hours of Monday - Friday 10am - 6pm. GMT (Please note this is a booking office enquiry line and not the phone number to call when you arrive at your apartment. You need to log in to your arrival form which will have your Managers name and contact number. ) 

Yes we do. Our prices are per night. We understand you may not want to stay for an entire week or you may wish to stay for 10 nights. If the property is free on the dates you require we are happy to take your booking. The price quoted per night is based on a 7 night stay during the lowest season. If you stay for less than 7 nights the price per night will increase.

You can book on line with us. Our calendars are live and uptodate, so if the dates you want are free then you can book.

We have a 3 step Easy Booking Process

1st payment deposit: Once you have chosen your accommodation and dates and pressed "click to book" we ask for a deposit of 25% of the total price of your stay (PLEASE NOTE THIS IS NON REFUNDABLE). Once you have paid via debit or credit card you will then receive a confirmation form with your booking details. You will also receive a separate email with a a link to our customer arrivals section and your log in user name and password. Click on the link or copy and paste the link into your browser. You will be asked to type in your username and password (we recommend you copy and paste this to avoid typing errors).You can then access your arrival form which will have the address of your chosen property and the Managers name and contact number who will meet you on your arrival. We ask you to complete and submit in plenty of time so we know what time you want to check in and where to meet us.

2nd Payment: 8 weeks before your arrival you will receive an email with a link to our website asking for the remainder of the payment minus the French Service Fee*.

3rd Payment: On arrival we ask for the remainder of the total price of your stay in Euros for the French Service Fee.

*The French Service Fee is included within the total price of your stay. It is not an added cost. It is paid to our concierge team on arrival. This fee covers cleaning at the end of your stay, fresh linen and towels, meeting you at your chosen meeting point, greeting you to the apartment and the area and handing over of keys plus our call out service.

We take your credit card details on arrival. We do not take any monies from this card unless there is damage caused to a rental property. If there is accidental damage caused to a property then please contact us immediately so we can assess this with you being present. If we identify any breakage or damage to the property after your departure we will take photos whereever possible and email these to you with details of the damage and the cost of repair. This will then be charged to you credit card. (PLEASE NOTE WE DO NOT ACCEPT AMERICAN EXPRESS OR CASH DEPOSITS. REFUSAL OF PROVIDING VALID CREDIT CARD DETAILS WILL RESULT IN NON ISSUE OF KEYS TO THE PROPERTY AND NO REFUND FOR YOUR BOOKING)

In the event you need to cancel your booking please refer to our terms and conditions 

Changing the dates of your booking will incur a £30 administration charge. This includes shortening or lengthening your dates of stay. Once booked you cannot change the apartment or villa you have chosen. However if the booking is made 12 months in advance of arrival the booking may be changed at the discretion of Your Nice Apartment. 

There is a £20 fee if you require paper work and confirmation for a Shengan visa. This will be added to your booking price or can be taken as an independent payment via credit card.

To find out the address of your accommodation and how to collect your keys you need to log in to our customer arrivals section. You will receive an email with a link to our customer arrivals section and your log in user name and password. Click on the link or copy and paste the link into your browser. You will be asked to type in your username and password (we recommend to copy and paste this to avoid typing errors).You can then access your arrival form which will have the address of your chosen property and the Managers name and contact number who will meet you on your arrival. We ask you to complete and submit in plenty of time so we know what time you want to check in and where to meet us.

We give you a choice of meeting points convenient to your accommodation. The bus station, nearest bus or tram stop or the accommodation itself. We give you a warm and informative welcome to your new home from home and to the local area. Then we hand over the keys and let you enjoy your stay.

Our check-in time is 3.00pm for most apartments. Villas are 5pm and some large 3 bedroom apartments are 4pm. Please check your arrival form for the exact time. We try to be as flexible as possible and if you arrive early and your accommodation is free and prepared we can check you in early. If your accommodation is mid-preparation we will let you drop your luggage at your accommodation and let you know as soon as it is ready. (Please note you must notify your Manager if you intend to change your arrival time. If you do not notify your Manager of a change of arrival time a 30 Euro (France) / £30 (London) surcharge will apply at your meet and greet)

Our check out time is 10.30am. Again if we do not have an arrival that day or we do not need immediate access to prepare the accommodation for the next guest we allow you to check out at your leisure that day. If we cannot accommodate a late check out and you are staying in NIce there is a convenient luggage store in the centre of town. Please ask your Manager about this when you arrive. If you are in London you will need to store your luggage at your most convenient train station.

EARLY ARRIVAL FEES before 9am

If your accommodation is available and prepared there is a 30 Euro (France) / £30 (UK) surcharge for check ins before 9am.

LATE ARRIVAL FEES - after 9pm

Please note for guest arrivals at all accommodation in France there is a 30 Euro charge for arrivals after 9pm and a 50 Euro charge for arrivals between after 10.30pm and midnight. (Unfortunately we cannot waiver this fee for delayed flights)

For guest arrivals at all accommodation in the UK there is a £30 charge for arrivals after 9pm and a £50 charge for arrivals between after 10.30pm and midnight. (Unfortunately we cannot waiver this fee for delayed flights)

If a guest does not pay the surcharge for a late or early arrival at check in then this amount will be charged to your credit card plus a £15 administration fee.

Please note we cannot accept arrivals after 12.00am/ midnight. In the case of delayed flights please inform us if you cannot arrive within the check-in time limit of 12.00 am/ midnight and we will arrange to meet you at a convenient time the next morning.

If you are arriving to a London airport we advise you to book at an airport hotel until the next morning when we can meet you at your apartment at an agreed time.

If you are arriving to Nice airport then we advise you to book at the airport hotel ETAP. This is across the road from the airport and you should not need a taxi. (Please be aware taxis can be difficult to obtain at very late hours in the night) We recommend you goto the ETAP website and print their details in case of an emergency arising. DETAILS OF EMERGENCY HOTEL

PLEASE NOTE: Your NIce Apartment can provide a letter for your insurance company stating you could not spend the first night in your booked accommodation due to a unacceptably delayed flight.

The price of your stay with us includes crisp white Egyptian cotton linen and fluffy white towels for each bedroom only. If you require extra linen or towels for yourself or the sofa bed then there is an extra charge. You must order extra linen before your arrival or we cannot guarantee we can provide this on the day of your arrival. You will also receive a complimentary and delicious smelling orange, green tea or geranium Savonnerie des Borme French handmade soap in our French Riviera apartments and villas or traditional english soap in our London properties.

Extra Set of double linen and towels: 30 Euros

Extra Set of King size Linen and towels: 30 Euros

Extra Set of single linen: 20 Euros

Extra towels: 5 Euros per towel.

We provide a complimentary welcome basket on your arrival of basic goodies so you can make yourself a cup of tea or coffee on arrival and have a snack, plus a cleaning pack and map and/ or guide books of the area.

All our properties are checked after each guest to ensure everything operates how it should. Sometimes no matter how vigilant we are occasionally problems can occur. If there is a problem with your apartment or villa or you need help or advice during your stay our Managers operate a call out service whilst you are staying with us. This service is available during our office hours only 10.00am - 6.00pm. After 6pm we operate a strictly emergency only call out service for serious issues that need addressing immediately. Please note the callout service does not cover locking keys in your accommodation after 7pm. There is a £100 charge if you require letting into your accommodation after office hours.

We provide a complimentary welcome basket on your arrival of goodies, a map and cleaning pack.We can provide packages on arrival to make your stay that little bit more special or hassle free.

Shopping Basket: Bread, butter, jam, selection of French cheese, pate, fruit, sweet biscuits, beer, orange juice, soft drink/ soda 100 Euros/ £100

Baby Cot: 30 Euros/ £30

Baby High Chair: 25 Euros/ £25

Baby Comfort Package: Baby Cot & Baby High Chair 50 Euros/ £50

Shopping Service: We can provide a bespoke shopping service. We wil quote a price for collection and delivery and provide you with receipts on arrival, depending on the amount of shopping required and how.

Champagne on Arrival: 25 Euros/ £40

We are sorry but we have a no pets policy. 

We have a strict no smoking policy in all of our rental properties. If guests are found to have been smoking in a rental property they will be charged £100 for extra fumigating costs.

After you have received confirmation of your booking you will receive a second email with your username, password and link to the website so you can log in to your arrival details. If you think the link to the website does not work then copy and paste the URL into your browser. If you think your username or password does not work then a common mistake is a simple typing error. Copy and paste the username and password into the entry box and this will usually solve the problem. If you still think there is an issue and cannot access your arrival form then please email us at hello@yourniceapartment.com plenty of time before your arrival date. DO NOT IGNORE THE FORM AS YOU WILL NOT KNOW THE CORRECT NUMBER TO CALL WHEN YOU ARRIVE AND YOUR MANAGER WILL NOT KNOW YOUR ARRIVAL TIME AND THEREFORE CANNOT GUARANTEE TO MEET YOU WHEN YOU ARRIVE.