You can email us at hello@yourniceapartment.com . We guarantee a response to your email within 24 working hours. If you would like to speak to someone about booking please call enquiries on 0044 (0)844 877 0844 between our working hours of Monday - Friday 10am - 6pm. GMT (Please note this is a booking office enquiry line and not the phone number to call when you arrive at your apartment. You need to log in to your arrival form which will have your Managers name and contact number. )

3. Easy Booking Process - easy on line booking and 3 step payment procedure.

1st payment deposit: Once you have chosen your accommodation and dates and pressed "click to book" we ask for a deposit of approximately 25% of the total price of your stay (This is non refundable). Once you have paid via debit or credit card you will then receive a confirmation form with your booking details. There will be a link to your arrival form that we ask you to complete and submit in plenty of time so we know what time you want to check in and where to meet us.

2nd Payment: 8 weeks before your arrival you will receive an email with a link to our website asking for the remainder of the payment minus the French Service Fee*.

3rd Payment: On arrival we ask for the remainder of the total price of your stay in Euros for the French Service Fee.

*The French Service Fee is included within the total price of your stay. It is not an added cost. It is paid to our French concierge company on arrival. This fee covers cleaning at the end of your stay, fresh linen and towels, meeting you at your chosen meeting point, greeting you to the apartment and the area and handing over of keys plus our call out service.

VISAS: There is a £20 fee if you require paper work and confirmation for a Shengan visa. This will be added to your booking price or can be taken as an independent payment via credit card.  

5. Cancellation/ Refund Policy/ Changing Apartments

Please refer to our terms and conditions

7. Check In / Check Out/ Late Night Arrivals

 Our check-in time is 3.00pm for most apartments. Villas are 5pm and some large 3 bedroom apartments are 4pm. Please check your arrival form for the exact time. We try to be as flexible as possible and if you arrive early and your accommodation is free and prepared we can check you in early. If your accommodation is mid-preparation we will let you drop your luggage at your accommodation and let you know as soon as it is ready. (Please note you must notify your Manager if you intend to change your arrival time. If you do not notify your Manager of a change of arrival time a 30 Euro/ £30 surcharge will apply at your meet and greet)

Our check out time is 10.30am. Again if we do not have an arrival that day or we do not need immediate access to prepare the accommodation for the next guest we allow you to check out at your leisure that day. If we cannot accommodate a late check out and you are staying in NIce there is a convenient luggage store in the centre of town. Please ask your Manager about this when you arrive. If you are in London you will need to store your luggage at your most convenient train station.

EARLY ARRIVAL FEES

If your accommodation is available and prepared there is a 30 Euro/ £30 surcharge for check ins before 9am. 

LATE ARRIVAL FEES

Please note for guests arrives at all accomodation in France there is a 30 Euro charge for arrivals after 9pm and a 50 Euro charge for arrivals between after 10.30pm and midnight. (Unfortunately we cannot waiver this fee for delayed flights)

For guests arrives at all accomodation in London there is a £30 charge for arrivals after 9pm and a £50 charge for arrivals between after 10.30pm and midnight. (Unfortunately we cannot waiver this fee for delayed flights)

Please note we cannot accept arrivals after 12.00am/ midnight. In the case of delayed flights please inform us if you cannot arrive within the check-in time limit of 12.00 am/ midnight and we will arrange to meet you at a convenient time the next morning.

If you are arriving to a London airport we advise you to book at an airport hotel until the next morning when we can meet you at your apartment at an agreed time.

If you are arriving to Nice airport then we advise you to book at the airport hotel ETAP. This is across the road from the airport and you should not need a taxi. (Please be aware taxis can be difficult to obtain at very late hours in the night) We recommend you goto the ETAP website and print their details in case of an emergency arising. DETAILS OF EMERGENCY HOTEL

PLEASE NOTE: Your NIce Apartment can provide a letter for your insurance company stating you could not spend the first night in your booked accommodation due to a unacceptably delayed flight.

We provide a complimentary welcome basket on your arrival of goodies, a map and cleaning pack.

11. Call Out Service

We have a call out service if you would like any advice or have an issue whilst you are staying with us. This service is available during our office hours only 10.00am - 6.00pm. After 6pm we operate a strictly emergency only call out service for serious issues that need addressing immediately. Please note the callout service does not cover locking keys in your accommodation after 7pm. There is a £100 charge if you require letting into your accommodation after office hours. 

13. Pets

We are sorry but we have a no pets policy.