apartments in Nice for rent | Your Nice Apartment Holidays

OUR CUSTOMER SERVICE

Your Enquiries	Meet & Greet	Call out service
Flexible Dates	Check in/out	Special packages
Booking process	Linen	Pets
Security Deposit	Welcome Basket	Smoking
Policies	Your feedback

1. A response to your email enquiry within 24 hours of business working hours.

We guarantee a response to your email within 24 working hours. If you would like to speak to someone about booking please call 0033 (0)6 16 82 25 92 between our working hours of Monday - Friday 10am - 6pm. GMT

2. Flexible Arrival Dates

Our prices are per night. We understand you may not want to stay for an entire week or you may wish to stay for 10 nights. If the property is free on the dates you require we are happy to take your booking. The price per night is based on a 7 night stay. If you stay longer the price per night may reduce. If you stay for less than 7 nights the price per night will increase.

3. Easy Booking Process - easy on line booking and 3 step payment procedure.

1st payment deposit: Once you have chosen your accommodation and dates and pressed "click to book" we ask for a deposit of approximately 25% of the total price of your stay (This is non refundable). Once you have paid via debit or credit card you will then receive a confirmation form with your booking details. There will be a link to your arrival form that we ask you to complete and submit in plenty of time so know what time you want to check in and where to meet us.

2nd Payment: 8 weeks before your arrival you will receive an email with a link to our website asking for the remainder of the payment minus the French Service Fee*.

3rd Payment: On arrival we ask for the remainder of the total price of your stay in Euros for the French Service Fee.

*The French Service Fee is is included within the total price of your stay. It is not an added cost. It is paid to our French concierge company on arrival. This fee covers cleaning at the end of your stay, fresh linen and towels, meeting you at your chosen meeting point, greeting you to the apartment and the area and handing over of keys plus our call out service.

4. Security Deposit

We take your credit card details on arrival. We do not take any monies from this card unless there is damage caused to a rental property. If there is accidental damage caused to a property then please contact us immediately so we can assess this with you being present. If we identify and breakages or damage to an a property after your departure we will take photos where ever possible and email these to you with details of the damage and the cost of repair. This will then be charged to you credit card.

5. Cancellation/ Refund Policy/ Changing Apartments

Please refer to our terms and conditions

6. Meet & Greet and handover of keys

We give you a choice of meeting points convenient to your accommodation. The bus station, nearest bus or tram stop or the accommodation itself. We give you a warm and informative welcome to your new home from home and to the local area. Then we hand over the keys and let you enjoy your holiday.

7. Check In / Check Out/ Late Night Arrivals

Our check-in time is 3.00pm. We try to be as flexible as possible and if you arrive early and your accommodation is free and prepared we can check you in early. If your accommodation is mid-preparation we will let you drop your luggage at your accommodation and let you know as soon as it is ready.

Our check out time is 10.30am. Again if we do not have an arrival that day or we do not need immediate access to prepare the accommodation for the next guest we allow you to check out at your leisure that day. If we do have an arrival that day then we can store your luggage for you until your departure. Please ask us about this when you arrive.

Please note there is a 30 Euro charge for arrivals after 9pm and a 50 Euro charge for arrivals after 10.30pm.

8. Linen and towels

The price of your stay with us includes crisp white Egyptian cotton linen and fluffy white towels. If you require extra linen or towels for yourself or the sofa bed then there is an extra charge. You will also receive a complimentary and delicious smeling orange, green tea or geranium Savonnerie des Borme French handmade soap.

Extra Set of double linen and towels: 30 Euros

Extra Set of King size Linen and towels: 30 Euros

Extra Set of single linen: 20 Euros

Extra towels: 5 Euros per towel.

We provide a complimentary welcome basket on your arrival of goodies, a map and cleaning pack.

10. Your Feedback

Our feedback cards are a great way for us to ensure our rental properties are kept in the tip top shape, our cleaning service is second to none and you were happy with your meet and greet. It's your chance to advise us of any issues or simply tell us how great everything was.

11. Call Out Service

We have a call out service if you would like any advice or have an issue whilst you are staying with us. This service is available during our office hours only 10.00am - 6.00pm. After 6pm we operate a strictly emergency only call out service for serious issues that need addressing immediately.

12. Special Packages

We can provide packages on arrival to make your stay that little bit more special or hassle free.

Breakfast on Arrival Package: Croissants, French baguette, jam, butter, milk, cereal, orange juice, Twinings teabags, coffee, 30 Euros

Shopping Basket: Bread, butter, jam, selection of French cheese, pate, fruit, sweet biscuits, beer, orange juice, soft drink/ soda 100 Euros

Baby Cot: 30 Euros

Baby High Chair: 25 Euros

Baby Comfort Package: Baby Cot & Baby High Chair 50 Euros

Babycare Package: Shampoo, bath oil, baby creme, nappies for one week (extra nappies can be provided for second week) 60 Euros

Shopping Service: We can provide a bespoke shopping service. We wil quote a price for collection and delivery and provide you with receipts on arrival, depending on the amount of shopping required and how.

Champagne on Arrival: 25 Euros

13. Pets

We are sorry but we have a no pets policy.

14. Smoking

We have a strict no smoking policy in all of our rental properties.