This legal statement contains information on the following:

1. Booking terms and conditions
2. Booking Process
3 Security Deposit
4. Website details, external advertising and responsible choosing of your accommodation
5. Early and Late Arrivals
6. Cancellation Policy & Changing Bookings
7. Refunds
8. Delivery and returns policy


 

1. Booking terms and conditions

Your Nice Apartment Ltd. acts as a booking agent for our property owners. For your security, payments online are made through BARCLAYS (see BARCLAYS legal policies). A property is secured only once the required deposit is paid through our on line booking system. Bookings are taken on a first come first serve basis. A verbal reservation without a deposit will only be held for 24 hours. 

 

2. Booking Process – easy 3 step booking procedure

1st payment: Once you have chosen your accommodation and decided to book we ask for an initial payment which includes a 25% non refundable deposit. You will then receive a confirmation form with your booking details. You will then be sent login details so you can access our system and retrieve the apartment address, managers details and enter your own arrival details.
2nd payment: Your second payment is due 8 weeks prior to arrival. On arrival we ask for the remainder of the payment in Euros for the French Service Fee in France or in Pounds Sterling for the UK Service Fee.

*The French or UK Service Fee is paid to our French or UK concierge Managers on arrival. This fee covers cleaning at the end of your stay, fresh linen and towels, meeting you at your chosen meeting point, greeting you to the apartment and the Riviera or the UK and handing over of keys plus our call out service, any extra linen and towels, packages or services you have requested.

3. Security Deposit

A security deposit is to be provided at check in. By accepting these Terms and Conditions you agree to provide us with a valid credit card or debit card during check in at your chosen accommodation. We will pre-authorise the agreed charge to your card to act as a security deposit during your stay.We will void the transaction at the end of your stay so long as the host has not reported any problems.  For your information , depending on your bank, the pre-authorisation charge may appear as an actual charge, especially if you are using a debit card. You also accept that we will secure an amount on the card and will take valid payments where appropriate in relation to damage or loss. All credit cards must be valid for the duration of your stay. If your card has expired before arrival, we will require alternative details. If your credit card has expired during arrival and damage or loss has occurred you must pay this by alternate means or legal action will be taken. Failure to provide a suitable credit card on request at check in will give us the right to terminate the contract with you and you may be asked to leave. 

For standard apartments  we will secure £500 for standard apartment, £1000 for DELUXE apartments and £2000 for all villas at the beginning of your stay with us. Deluxe properties and Villas require higher security deposits which will be secured from your card. 

By providing your details to us you are authorizing us to charge your card should this be necessary. We are entitled to charge a card to reimburse for damage or other losses for up to £2,000. We are entitled to charge a card to reimburse for non payment of Local Agency Fee on arrival. Failure to pay the Local Agency Fee on request at check in will give us the right to terminate the contract with you and you may be asked to leave. All utilities are included in the rental price, however, should utility costs be excessive or prohibited telephone calls or films ordered during your stay, we reserve the right to charge your card for the excess amount plus an administration charge of £30.
In the event of any dispute regarding damage, your card will still be charged as we consider appropriate. The dispute will then be resolved through normal legal channels.
 

4. Website details, external advertising and responsible choosing of your accommodation

It is your sole responsibility to satisfy your own requirements and ensure the accommodation you have chosen meets your needs. All necessary information to do this is on www.yourniceapartment.com. If you have special requirements or are unsure a property is suitable for your needs then please email hello@yourniceapartment.com and we will will respond to your query.  The reviews on our sites written by guests are there for your information but please bear in mind these reviews are soley the experiences of individual guests and we cannot be held responsible for their opinion. All properties are exclusively managed by Your Nice Apartment and any advertisements on external advertising sites lead back to our site. Uptodate pricing and property details are clearly stated on www.yourniceapartment.com and we cannot be responsible for discrepancies on any sites other than our own site www.yourniceapartment.com.
 

5. Early and Late Arrivals: 

Please note for guest arrivals at all accommodation in France there is a 30 Euro charge for arrivals after 9pm and a 50 Euro charge for arrivals between 10.30pm and midnight. (Unfortunately we cannot waiver this fee for delayed flights, ferries or delayed arrival due to driving or traffic problems)
For guests arrivals at all accommodation in UK there is a £30 charge for arrivals after 9pm and a £50 charge for arrivals between after 10.30pm and midnight. (Unfortunately we cannot waiver this fee for delayed flights, ferries or delayed arrival due to driving or traffic problems)
Please note we cannot accept arrivals after 12.00am/ midnight. In the case of delayed flights please inform your Manager if you cannot arrive within the check-in time limit of 12.00 am/ midnight and we will arrange to meet you at a convenient time the next morning.

If your accommodation is available and prepared there is a 30 Euro (France) / £30 (UK) surcharge for check ins before 9am.

If a guest does not pay the surcharge for a late or early arrival at check in then this amount will be charged to your credit card plus a £15 administration fee. 

 

6. Cancellation Policy & Changing Bookings

The amount paid as a deposit when booking to secure your dates for the accomodation is non refundable. Any other payments that have been made to us we will refund as follows:

Cancellations 28 days or more before arrival will receive 50%;

Cancellations 14 days before arrival, will receive a 25% refund. To comply with money laundering regulations our refunds can only be made by direct payment back to the credit card the monies were received from. In some cases you may incur your bank's small handling charge for this service. To avoid the risk of inadvertently cleaning money Your Nice Apartment Ltd cannot refund monies any other way. Please note this cancellation policy applies in the event your travel arrangements are cancelled by your air line or travel provider. Your Nice Apartment cannot held responsible for cancellations made by guests under these circumstances. Should you wish to claim for any lost monies through your travel insurance company, then we will of course help as much as we can.

PLEASE NOTE: Changing the dates of your booking will incur a £30 administration charge. This includes shortening or lengthening your dates of stay.

We can only refund original bookings. We cannot refund bookings where dates have already been amended or changed.

7. Refunds

Refunds will be paid immediately where possible and never later than 1 month after receiving your cancellation request. Where possible funds will be returned to the credit/debit card they were received from. Refunds will only be given for the original dates that have been booked. Refunds will not be given for any bookings where dates have been amended or changed. In reading this policy you agree to the following terms and conditions:
You are responsible for taking out comprehensive travel insurance prior to commencing your trip. We are relieved from any liabilities if the rental property should become unavailable for any unforeseen circumstances. All efforts will be made to secure alternative accommodation for you or a refund will be given limited to the sums paid to us. Under any circumstances, our liability to you will be limited to the amount of rent paid to us. We cannot be held responsible for communal areas within a building where an apartment is located. These areas are the responsibility of the building management company and we can only advise the management company if any problems arise. We have no legal responsibility or jurisdiction over the communal areas therefore cannot offer compensation if a problem arises in the communal area. Should a problem arise for example a lift/ elevator not working, noise pollution from another apartment that is not under our management or other problems that arise in the communal areas we will advise the building management company in order to resolve this problem.  We cannot be held responsible for external noise pollution in public areas. Internet access is provided free of charge where available, we cannot be held responsible for the disruption of internet access or English speaking TV channels due to internet/ TV service providers or any other third party. In this event of lack of TV service or internet due to the service provider compensation cannot be given, please bear this in mind when making your booking. You are responsible for taking out travel insurance that will cover you for accident and damage both inside and outside your accommodation. We cannot be held responsible for damage incurred or loss to your personal property due to accidental damage or theft inside and outside your accommodation. We recommend a fully comprehensive insurance policy. Should you wish to claim for any damage or loss of property through your travel insurance company then we will of course help as much as we can.

8. Internet/wifi Policy

Where Internet and wifi is free of charge we cannot be held responsible or provide compensation  for the service being interrupted or your internet device not working with the internet provider  or internet server device provided.  

9. Delivery and Returns Policy

If you are returning an item because of a mistaken our part or because of a defect, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Where you are withdrawing from your purchase within the seven working days cooling-off period, we will also refund the normal postage charge for the delivery of that item but we cannot refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.

Returns Policy

Please review our returns policy, which applies to products purchased from us. You are entitled to a statutory cooling-off period of seven business days. This applies to items purchased from your nice apartment ltd. Specific rules apply regarding refunds of delivery charges, This returns policy does not affect your statutory rights.

To Return an Item please send to:

Your NIce Apartment Limited
10 Western Road Romford Essex RM1 3JT

 

Our company details:

Your Nice Apartment Limited
Company No: 06301905

10 Western Road Romford Essex RM1 3JT

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