This legal statement contains information on the following:

1. Booking terms and conditions
2. Booking Process
3. Cancellation Policy  & Changing Bookings                                                        
4. Refunds
5. Delivery and returns policy


 

1. Booking terms and conditions

Your Nice Apartment Ltd. acts as a booking agent for our property owners. For your security, payments online are made through RBS WORLDPAY (see RBS WORLDPAYl legal policies). A property is secured only once the required deposit is paid through our on line booking system. Bookings are taken on a first come first serve basis. A reservation without a deposit will only be held for 24 hours. 

 

2. Booking Process – easy 3 step booking procedure

1st payment Deposit: Once you have chosen your accommodation and decided to book we take a deposit of approximately 25% of the total price of your stay. You will then receive a confirmation form with your booking details. There is a section for you to complete and return to us with your arrival details so know what time you want to check in and where to meet us.
2nd payment: 2 months before your arrival we will ask for the remainder of the payment minus the French Service Fee*.
3rd payment: On arrival we ask for the remainder of the payment in Euros for the French Service Fee in France or in Pounds Sterling for the UK Service Fee.

*The French or UK Service Fee is paid to our French or UK concierge Managers on arrival. This fee covers cleaning at the end of your stay, fresh linen and towels, meeting you at your chosen meeting point, greeting you to the apartment and the Riviera or the UK and handing over of keys plus our call out service, any extra linen and towels, packages or services you have requested.

Early and Late Arrivals: 

Please note for guest arrivals at all accommodation in France there is a 30 Euro charge for arrivals after 9pm and a 50 Euro charge for arrivals between after 10.30pm and midnight. (Unfortunately we cannot waiver this fee for delayed flights)
For guests arrivals at all accommodation in UK there is a £30 charge for arrivals after 9pm and a £50 charge for arrivals between after 10.30pm and midnight. (Unfortunately we cannot waiver this fee for delayed flights)
Please note we cannot accept arrivals after 12.00am/ midnight. In the case of delayed flights please inform us if you cannot arrive within the check-in time limit of 12.00 am/ midnight and we will arrange to meet you at a convenient time the next morning.

If your accommodation is available and prepared there is a 30 Euro (France) / £30 (UK) surcharge for check ins before 9am.

If a guest does not pay the surcharge for a late or early arrival at check in then this amount will be charged to your credit card plus a £15 administration fee. 

 

 3. Cancellation Policy & Changing Bookings

The amount paid as a deposit when booking to secure your dates for the accomodation is non refundable. Any other payments that have been made to us we will refund as follows:

Cancellations 28 days or more before arrival will receive 50%;

Cancellations 14 days before arrival, will receive a 25% refund. To comply with money laundering regulations our refunds can only be made by direct payment back to the credit card the monies were received from. In some cases you may incur your bank's small handling charge for this service. To avoid the risk of inadvertently cleaning money Your Nice Apartment Ltd cannot refund monies any other way. Please note this cancellation policy applies in the event your travel arrangements are cancelled by your air line or travel provider. Your Nice Apartment cannot held responsible for cancellations made by guests under these circumstances. Should you wish to claim for any lost monies through your travel insurance company, then we will of course help as much as we can.

PLEASE NOTE: Changing the dates of your booking will incur a £30 administration charge. This includes shortening or lengthening your dates of stay.  

4. Refunds

Refunds will be paid immediately where possible and never later than 1 month after receiving your cancellation request. Where possible funds will be returned to the credit/debit card they were received from. In reading this policy you agree to the following terms and conditions:
You are responsible for taking out comprehensive travel insurance prior to commencing your trip. We are relieved from any liabilities if the rental property should become unavailable for any unforeseen circumstances. All efforts will be made to secure alternative accommodation for you or a refund will be given limited to the sums paid to us. Under any circumstances, our liability to you will be limited to the amount of rent paid to us. We cannot be held responsible for communal areas within a building where an apartment is located. These areas are the responsibility of the building management company and we can only advise the management company if any problems arise. We have no legal responsibility or jurisdiction over the communal areas therefore cannot offer compensation if a problem arises in the communal area. Should a problem arise for example a lift/ elevator not working, noise pollution from another apartment that is not under our management or other problems that arise in the communal areas we will advise the building management company in order to resolve this problem.  We cannot be held responsible for external noise pollution in public areas. Internet access is provided free of charge where available, we cannot be held responsible for the disruption of internet access or English speaking TV channels due to internet/ TV service providers or any other third party. In this event of lack of TV service or internet due to the service provider compensation cannot be given, please bear this in mind when making your booking. You are responsible for taking out travel insurance that will cover you for accident and damage both inside and outside your accommodation. We cannot be held responsible for damage incurred or loss to your personal property due to accidental damage or theft inside and outside your accommodation. We recommend a fully comprehensive insurance policy. Should you wish to claim for any damage or loss of property through your travel insurance company then we will of course help as much as we can.

 

5. Delivery and Returns Policy

If you are returning an item because of a mistaken our part or because of a defect, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Where you are withdrawing from your purchase within the seven working days cooling-off period, we will also refund the normal postage charge for the delivery of that item but we cannot refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.

 

6. Returns Policy

Please review our returns policy, which applies to products purchased from us. You are entitled to a statutory cooling-off period of seven business days. This applies to items purchased from your nice apartment ltd. Specific rules apply regarding refunds of delivery charges, This returns policy does not affect your statutory rights.

To Return an Item please send to:

Your NIce Apartment Limited
55A Grosvenor Avenue
London
N5 2NN

 

Our company details:

Your Nice Apartment Limited
Company No: 06301905
55A Grosvenor Avenue
London
N5 2NN

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